FREQUENTLY ASKED QUESTIONS
Find answers to common questions about Billionaire Saints orders, products, shipping, returns, and more.
ORDERS
How do I know if my order was successfully placed?
After completing your purchase, you should receive an order confirmation at the email address provided during checkout.
If you don't receive a confirmation, check your spam or junk folder before contacting customer support.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee changes or cancellations once an order has entered processing or has shipped.
I entered the wrong shipping address. What should I do?
Contact us immediately through our Contact Us page.
If your order has not entered processing, we may be able to update your information. Address changes cannot be guaranteed after an order has been processed or shipped.
SHIPPING
Do you ship internationally?
Yes. Billionaire Saints ships internationally.
Available shipping options, destinations, and rates are displayed during checkout.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are separate from the shipping charges collected by Billionaire Saints.
How long does shipping take?
Orders require processing before shipment. Once your order has shipped, delivery time will depend on your destination and selected shipping method.
International orders may take longer to arrive due to customs processing and other circumstances outside our control.
How do I track my order?
Once your order ships, tracking information will be sent to the email address associated with your order.
Please allow time for the shipping carrier's tracking system to update.
RETURNS & REFUNDS
What is your return policy?
Billionaire Saints accepts eligible returns requested within 14 days of delivery.
Items must be unworn, unused, unwashed, and returned in their original resalable condition.
Who pays for return shipping?
Customers are responsible for return shipping costs.
Are original shipping charges refundable?
No. Original shipping charges are non-refundable.
Do you offer exchanges?
No. Billionaire Saints does not offer direct exchanges.
If you would like another size, color, or item, you can return an eligible item according to our return policy and place a new order.
Can international orders be returned?
Eligible international orders may be returned within the same 14-day return period.
Customers are responsible for international return shipping costs and applicable return-related fees.
What if I receive a damaged or incorrect item?
Contact us as soon as possible and provide your order number along with clear photographs showing the item and issue.
Our customer support team will review the issue and provide further instructions.
PRODUCTS & SIZING
How do I choose the correct size?
Check the sizing information provided on each product page before ordering.
Fit may vary depending on the garment, so we recommend reviewing the specific product's sizing information rather than relying solely on your usual size.
How should I care for my Billionaire Saints clothing?
Always follow the care instructions provided with your garment.
For printed and embroidered garments, gentle washing and avoiding excessive heat can help preserve the garment and artwork.
BILLIONAIRE SAINTS
Where can I find new releases?
New Billionaire Saints products and collections are released through our official website.
Follow Billionaire Saints on our official social channels for upcoming releases, announcements, and brand updates.
How can I contact Billionaire Saints?
Visit our Contact Us page for customer support, order assistance, and general inquiries.